November 18, 2020 | By Foclar and DataExpert Singapore
Reseller in the spotlight
In this series of blogposts, we have had the opportunity to ask our resellers from all over the world some questions. Their answers will give us more insights in their company, activities, the collaboration with Foclar and their outlook on the future of digital forensics.
In this reseller profile, we would like to shine a spotlight on our reseller from Singapore: DataExpert. Our contact at DataExpert Singapore Pte LTD is Jodie Ng, the executive director of the company.
Could you tell us about your company and your team’s professional background?
DataExpert Singapore is a professional digital forensics and information security company established in Singapore since 2014. We provide products, services, training, and facilities in the areas of data recovery, digital forensics, and data security to meet customer needs in information security and digital investigations. We are a licensed investigation agency and our team members are qualified investigators and certified forensic examiners.
Which country/countries are you active in, and which markets do you operate in?
We are a key supplier to our government agencies such as the law enforcement, defence, and intelligence agencies. We also serve many international investigative bodies, such as the UNODC and Interpol, as well as many local and foreign private corporations. We are based in Singapore, but we are also very active in reaching out and serving clients in the nearby countries such as Indonesia, Malaysia, and Thailand.
What kind of training or other services you offer next to selling the products?
Aside from products, we also offer various expert training courses, such as Macintosh, mobile, and video forensics, to make available such domain knowledge to our customers. We also offer many services, helping our customers through our tools and expertise in solving their problems related to data security and digital disruptions. In addition, we also offer ready facilities whereby our customers could come use our facilities to address their data security and investigation needs.
How did you come in touch with Foclar?
Back in 2018, we were looking for a video forensics product to solve our problems in clarifying videos and images in our investigations. We chanced upon Foclar’s profile on the Internet and we got in touch with them and our relationship got established from then on.
What do you think that is unique about Foclar?
Foclar’s team is kind and sincere, receptive, and very supportive. Whenever we have queries from the clients or from within the team, Foclar is always there supporting our needs sincerely, giving us the necessary information and technical help. We are like Foclar “small but ambitious” and resource-tight, and so we are especially appreciative of their customer care towards our clients and us.
What is your view on future developments in the digital forensic market?
We hope the new developments such as AI, big data visualization, and automation will continue well into the future post the COVID-19 pandemic, to address those issues and challenges of now and to advance the altruistic causes of many people to make this world a safer place for all.
Thank you very much for taking the time to answer some questions for us!
We want to thank Jodie Ng for answering these questions for us. We are happy to have DataExpert as our reseller for the Singaporean market. For more information about DataExpert Singapore as a company and their products, visit their website: https://www.dataexpert.com.sg/